Refund policy
Return Policy
Last updated: 23 September
Overview
At Beardify, we want you to be happy with your purchase. If something isn't right, you can return it under the terms below.
Return Window
You have 7 days from the date of delivery to request a return. Requests submitted after this window will not be accepted.
Condition Requirements
To be eligible for a return, items must be:
- Unused, unworn, and in the same condition you received them
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items marked as non-returnable on the product page
- [Add any other category-specific exclusions, e.g., intimates, perishables, digital goods]
How to Start a Return
- Email us at Beardifyofficial@gmail.com or visit with your order number and the reason for the return.
- We'll review your request and, if approved, send you return instructions and a shipping address (or a prepaid label, if applicable).
- Pack the item securely in its original packaging and include your order number.
- Ship the item back to us using a trackable shipping method.
Return Shipping Costs
Return shipping is paid by the customer. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping charges (if any) are non-refundable.
Exception: If the item arrived defective, damaged, or incorrect, we will cover the cost of return shipping. Contact us within [X days] of delivery with photos of the issue.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
- Approved returns are refunded to your original payment method within [X–X business days].
- Please note it may take additional time for your bank or credit card company to process and post the refund.
- Shipping fees from the original order are non-refundable, except in cases of defective, damaged, or incorrect items.
Exchanges
The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item. (Remove or edit this section if you plan to offer direct exchanges.)
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately at [support email] if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [support email].
Contact Us
If you have any questions about this Return Policy, please contact us:
- Email: Beardifyoffical@gmail.com
- Phone: 03084849367
Notes for you (remove before publishing)
- Replace all bracketed placeholders (e.g., [Store Name], [support email]) with your details.
- Shopify has a built-in place for this: Settings → Policies → Refund policy in your admin — paste the final text there and it will auto-link at checkout and in your footer.
- Consider matching this 7-day window and "customer pays shipping" terms in your FAQ and product pages so customers see consistent info before they buy.
- If you sell into the EU/UK, note that consumers there have a legal right to a 14-day cooling-off period regardless of your stated policy — worth checking if that applies to you.